Technical Support and Training
Vecco’s talented team of support analysts can help you get the most value out of your solutions. Our support services provide the resources you need to quickly and proactively resolve solution related issues and questions. Vecco has developed a state-of-the-art interactive support service operated over the internet using a secure link to our customers.
We have a 24/7 operation 365 days a year, which can immediately respond to requests. We offer a 99% uptime guarantee for our SAAS services. Optional support services include Cold data backup, Hot Backup, Automatic failover to parallel sites and custom services as required. Support covers:
- Automatic logging of incidents and specified response times according to type of incident and type of service level contracted for
- Comprehensive FAQs and training documents for Client power users and trainers
- Excellent online tools for first tier user self support
- Specified numbers of training hours delivered by Vecco specialists via the web or in person at extra cost
- Online status reports
- Online estimate of problem resolution and documentation of final resolution
Results are driven by relationships and at Vecco we believe there is nothing more important to our success than our relationship with our customers. Our business relationship is a partnership where more than contracts, software and services, invoice and payments are exchanged. You can count on us to help you get the most value out of your solution and achieve your goals.